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MAKE A RETURN

MAKE A RETURN - IN FRANCE

Did you pick the wrong size or changed your mind ? We make it easy for you to return your product even from abroad.

Returns from France are free within 30 days using our prepaid return label.

1. Register Your Return:

From this page:

  • Click on "Make a Return" and enter your order number and email address.

  • Select the product(s) you wish to return and the reason.

  • Choose between a store credit, a refund, or an exchange.

  • Confirm your return.

From your account:

  • Log in and click on "My Orders."

  • Select the order and click on "Details" > "Create a Return."

2. After Confirmation:

  • Print your Chronopost return label.

  • Place the products in their original packaging.

  • Drop off your package at a Chronopost Pick-up point.

Products must be in perfect condition: unworn, unwashed, and in their original packaging. If you ordered a set, please return it in full.

Return processing takes 15 business days after receipt at our warehouse. A confirmation email will be sent for store credits and refunds.

MAKE A RETURN - OUTSIDE FRANCE

Did you pick the wrong size or changed your mind ? We make it easy for you to return your product even from abroad.

Returns from abroad are possible within 30 days using our return portal.

  1. Register your return: :

  • On the website:

    • Go to the International Return Portal.

    • Enter your order number and email address.

    • Select the product(s) to be returned and the reason.

    • Choose between a credit or a refund.

    • Confirm your return.

  • From your account :

  • Log in and click on “My Orders” 

  • Select the order and click on "Details" > "Create a return".

After confirmation :

  • Print your return label.

  • Put your products in the original packaging.

  • Follow the portal instructions to ship your package.

The products must be in perfect condition: unworn, unwashed and in their original packaging. If you ordered a pack, return it in its entirety.

The processing of returns takes 15 working days after we receive it at our warehouse. A confirmation email will be sent to you for credits and refunds.


Frequently asked Questions

Need more information? Find answers to your questions in our FAQ.

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Free delivery

In France for orders over €90

Free returns

within 30 days

3-part payment

By credit card from €90

Customer service available

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